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To help reduce the amount of phone calls please use the order tracking system below. If you have any questions please look through the FAQ before calling.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

If your order status has not changed it’s possible that it is still in the backorder queue. Once your order start the process you will be notified via email of a status change.

When your order is marked with the “Failed” order status, one of the most common reasons is due to an AVS Mismatch – meaning the billing address you entered does not match the billing address on file with the card issuing bank.

If your order failed, the transaction was not successful and no payment has been received on our end. The funds may appear as a pending debit on your account, but they should be returned within 24-48 hours.

You must allow 24-48 hours to pass before trying to order with the same credit or debit card since our processing system will have already flagged it as fraud after the first failed attempt.

*NOTE: Your billing address must match, character for character, the billing address on file with the card issuing bank.*

For example, if your address is spelled “123 Apple Street” on your bank account, then you can not abbreviate Street as “St.” when trying to check out. Our payment processor will flag that transaction as a fraud attempt.

We urge you to read the following information. By placing an order with TRIARC Systems you agree to our Return Policy listed below. Please feel free to contact us with any questions you may have before making your purchase.

  1. All Firearm and NFA Item Sales are FINAL.
  2. Due to the nature of custom orders, all custom build orders are FINAL SALE and are ineligible for a refund and/or cancellation.
  3. There are no returns on discontinued products or on products listed as final sale. 
  4. Orders with the following items cannot be canceled, returned, or refunded: Firearms (including custom build orders), NFA devices (suppressors), and discontinued or final sale products.
  5. All other items not listed above on line #4 can be returned within 30 days of receipt with a copy of the order/invoice and must be in unused condition, free from wear, and in their original packaging.
  6. All approved refunds are subject to a 15% cancelation and restocking fee.
  7. Customers must cover the costs of shipping items back to TRIARC Systems.

Thank you for considering TRIARC Systems for your firearm needs.

You may fill out a refund request here if your order meets the criteria listed above.

If you are ordering a firearm you will go through the process below. If you are purchasing a non-firearm it will go from processing to packaging then completed.

  1. Processing
  2. Parts Allocation
  3. Coating or Cerakote
  4. Assembly Queue
  5. In Production
  6. Packaging
  7. Completed

“Processing” means we received your order, your payment was successful, and we are currently processing it.

“Parts Allocation” is when we are gathering all the required parts/items for your build and placing them in a bin with your order outline so it can officially begin the build process.

“Coating or Cerakote” means your firearm is currently with our Cerakote applicator getting coated in the color (or colors) that you selected for your build.

We coat in batches, meaning once we have enough parts of a particular color we will start the cerakote process. For our more popular colors/patterns, we usually do one batch of each per week. Less popular colors will have to get squeezed into this queue.

“Assembly Queue” means your firearm has been placed in a queue for one of our gunsmiths to build now that it has all the required parts and has been coated.

“In Production” means one of our gunsmiths is currently working on assembling your firearm.

“Packaging” means your order is currently being packaged to ship and/or our shipping team has contacted your local FFL for their license in order for us to be able to ship your firearm to them. 

Due to the number of orders that we are currently trying to ship, and pending a response from your local FFL, this process may take up to 5-7 business days before your order is moved to the “Completed” status.

“Completed” means your firearm (or other product) has shipped! You should receive an email from UPS with tracking information. Please check your spam or junk folders before calling the shop.